FAQ
Do you have any questions? Please check the frequently asked questions below.
GENERAL
What if I didn’t receive an order confirmation email?
It may take a while for the confirmation email to arrive in your inbox. Depending on your email settings, the confirmation email could end up in your junk or spam folder. If you haven't received anything, please reach out to us.
Until when can I use the Decibel outdoor festival store?
The Festival Store is available until Sunday evening 23:30 CEST. You can buy experiences and merchandise from and during Decibel outdoor. You can purchase beverages until Thursday 15 august 23:59 CEST.
EXPERIENCES
Can I participate in an experience if I'm not visiting Decibel outdoor?
That is not possible. You should be in possesion of a valid Decibel outdoor 2024 ticket.
Can an experience sell-out?
Yes. As experiences are an exclusive upgrade to your weekend, most of them are limited. So don’t miss out!
Do I need to pay the experiences before the event?
Some experiences can only be pre-ordered before Decibel outdoor starts, some continue through the weekend. All experiences need to be paid the moment you order them.
Do I receive a confirmation after I signed up for an experience?
Yes. You’ll receive an order confirmation from our shop and after a couple of minutes, we’ll send you a voucher with the QR codes you need to enter the experience.
Where do I need to go and at what time do I need to be there?
The location and time will be displayed on the voucher. You’ll receive the voucher together with the confirmation email.
Can I refund my voucher?
Unfortunately, no. All sales are final.
How can I ask another question about the experiences or food & beverages?
Please reach out to info@b2s.nl
MERCHANDISE
How can I return my merchandise?
Please visit the returns page for more information.
What are the opening and closing hours of the click and collect merchandise stand?
The opening times of the Click & Collect merchandise stand are as follows:
Friday: 15:00 - 01:00
Saturday: 13:00 - 01:00
Sunday: 13:00 - 23:30
Can I pick up my order at Decibel outdoor?
Yes. All orders placed on this website are eligible for pickup at Decibel outdoor during opening hours of the merchandise counter.
What do I need to pick up my merchandise order?
Please bring the barcode generated by the link in the email titled "Your Decibel outdoor merchandise pick-up link" when you come to collect your order.
Where can I pick up my merchandise order?
You can pick up your merchandise order at the click and collect counter which is located at the merchandise stand near the mainstage.
What if I don’t pick up my merchandise order?
All orders can be picked up until 01:00 CEST on Friday and Saturday. On Sunday, you can pick up your order until 21:00 CEST. Any unclaimed orders will be cancelled.
Can I add a product to my order after I placed it?
Unfortunately, no. Please review your order carefully before placing it.
Can someone else pick up my merchandise order?
No. Only the person mentioned on the order details can pick up the order by showing their order confirmation email.
Can I fit the products at the event?
There are no changing rooms but they can be fitted and exchanged at the stand.
Which payment method do you accept at the Merchandise stands?
We accept cash and card payments.
My item doesn't fit or is faulty, how do I return an item?
You can return your click & collect merchandise order at the counter at the merchandise stand. If you have bought your merchandise directly at the stand you can return it at the place where you have bought it.
If you have any other questions besides the answers provided above, feel free to reach out.