HOW CAN WE ASSIST?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking link. It may take a while for the email to arrive in your inbox. Depending on your email settings, the confirmation email could end up in your junk or spam folder. If you haven't received anything, please reach out to us.

The Festival Store is available before and during Decibel outdoor 2026. Shop exclusive merchandise, experiences, drinks, and camping essentials in advance.

Please note that drinks and camping gear are only available for pre-order before the festival starts.

That is not possible. You need to be in possession of a valid Decibel outdoor 2026 ticket and be present at the festival.

Besides everything Decibel outdoor already has to offer, you can upgrade your festival weekend with experiences. These are special treatments or other ways to enhance your weekend to your own taste.

Yes. Experiences are exclusive upgrades to your weekend and most of them are limited. So don’t miss out!

Some experiences can only be pre-ordered before Decibel outdoor starts, while others may remain available during the weekend. All experiences need to be paid at the moment you order them.

Yes. You'll receive an order confirmation from our shop immediately after completing your purchase. A few moments later, we'll send you a separate email containing the QR code(s) you'll need to access your experience or collect your camp gear and beverages.

If you can't find your voucher, please check your spam or junk folder first. Still no luck? Feel free to contact our support team.

The location and time will be displayed on the voucher. You’ll receive the voucher together with the confirmation email.

Vouchers are non-refundable. Each voucher is linked to a reserved product or experience that has been set aside specifically for you, meaning it is no longer available for others to purchase.

Reach out to info@b2s.nl.

Please visit the returns page for more information.

You can pick up your merchandise at Decibel outdoor at the main merchandise stand during festival opening hours (located close to the Mainstage). The opening times of the main merchandise stand are as follows:

Friday, August 28th: 15:00 - 01:00
Saturday, August 29th: 13:00 - 01:00
Sunday, August 30th: 13:00 - 23:00

Yes. All orders placed on this website are eligible for pickup at Decibel outdoor during the opening hours of the Click & Collect stand. Just make sure to select ‘Pick up at Decibel outdoor’ during your ordering process.

Please bring the PDF generated by the link in the email titled "Your Decibel outdoor Merchandise Pick-Up Link" when you come to collect your order.

You can collect your order at the main merchandise stand at Decibel outdoor, conveniently located near the mainstage.

All orders can be collected during the official festival opening hours. The final pick-up deadline is Sunday, August 30 at 23:00 CEST.

Unfortunately, no. Please review your order carefully before placing it.

No. Only the person mentioned on the order details can pick up the order by showing their order confirmation email.

There are no changing rooms, but products can be fitted and exchanged at the stand.

We accept cash and card payments.

You can return your Click & Collect merchandise order at the counter of the merchandise stand. If you bought your merchandise directly at the stand, you can return it at the place where you bought it.

Products purchased directly at a Decibel outdoor merchandise counter can only be returned during the event.

If you want to return your home delivery order before Decibel outdoor, please follow the return instructions here.

Unfortunately, no. Please review your order and shipping method carefully before placing it.

You can collect your pre-ordered drinks at the pick-up location you selected when placing your order. This location is also shown on your voucher. Please make sure to select your preferred pick-up location carefully before completing your purchase.

Drinks can only be collected on Friday at until 23:00. After that time the voucher will expire.

After the final collection deadline, it is no longer possible to collect your pre-ordered drinks. Please make sure to pick them up before the deadline. Refunds are not available.